We are personal injury solicitors specialising in claiming compensation for clients injured through no fault of their own. Catherine Smith has experience with all types of claims, and introduces our services in this short video.

Read more about Bartletts Solicitors below, or use our free legal advice service opposite to ask us a question or to get started making a claim.


Compensation For Restaurant Accidents

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The UK has seen a proliferation of restaurants and pubs serving food over the past 30 years. In these establishments employees usually work in a high pressure environment, using sharp and heavy equipment. Hot food and steaming liquids both present risks to employees, as well as to diners when they are spilled. Consequently, accidents involving both diners and staff are common, as well as illnesses caused by poorly prepared food. Under the Occupiers Liability Act 1957 the owner or occupier of a public premises owes a duty of care to all lawful visitors. A restaurant customer should expect reasonably prepared food, served by competent staff, in a well maintained and laid out restaurant.

Typical Causes Of Accidents In Restaurants

  • Slippery floors in recently cleaned toilets and bathrooms

  • Spilled food, drinks and broken glass near tables and in bar area

  • Poor lighting on stairs and in outdoor areas

  • Poorly spaced furniture causes trips, falls and collisions

  • Hazards in restaurant car parks (e.g. ice, pot holes)

  • Defective furniture collapses (e.g dining room chairs, bar stools)

  • Hot food and drinks spilled onto diners

  • Food poisoning from poorly prepared food

    • Responsibilities Of Restaurant Owners & Staff


    Restaurant staff should operate on the principle of cleaning up spillages and breakages as soon as they are identified. The proprietor must ensure that the restaurant’s system of inspection, cleaning and maintenance addresses such issues within a reasonable time-frame, and that there are adequate numbers of staff on duty to deal with risks when they arise. They must also make sure that carpets, furniture and bathroom fittings are in good condition and are checked regularly for defects. In legal terms, the restaurant’s premises must be safe for it’s visitors, both indoors and outdoors. Where a diner is injured through no fault of their own, but rather due to the negligence of the restaurant’s management or staff, they will be able to claim compensation.

    Read Case Study: Takeaway Customer Injured After Slipping On Spilled Kebab

    Food Poisoning At Restaurants


    Food poisoning in restaurants hit the news recently, when up to 500 diners fell ill having eaten contaminated shellfish in Heston Blumenthal's Fat Duck restaurant in Bray, previously described 'the best place to eat on earth'. Food poisoning is generally difficult to prove unless there are multiple persons made ill, but the fact that it can occur in the very best restaurants shows the threat that contaminated food poses. If you have suffered severe food poisoning immediately or very soon after a visit to a restaurant, you still may be able to take action and obtain compensation, so it is worth getting legal advice to consider your options.

    Find Out More About: Accidents in Fast Food Restaurants

    The Benefits Of Using A Firm Of No Win No Fee Solicitors

  • If you call us you can talk direct to the solicitor who will work on your case from start to finish.

  • We will not sell your case onto another company as we are solicitors, rather than a marketing or claims management company.

  • As solicitors we can offer you a genuine no win no fee service (you will not pay a penny win or lose).

  • Contact us using the enquiry form below for free confidential legal advice, or to get started making a claim.

    • Restaurant Accident Compensation Claims


    Provided your claim against a restaurant relates to an accident that has taken place in the last three years, we can represent you on a No Win No Fee basis. You are assured of keeping 100% of any compensation awarded, with no deductions. In the event that your compensation claim is successful our fees are paid by the losing party to the claim. You therefore face no cost or risk when bringing a compensation claim. The vast majority of the claims we take on are successful, and where they are not we will charge you nothing. Using a Solicitor is preferable to using a Claims Management Company, because you are protected by the rules of the Solicitors Regulation Authority (SRA) which govern the conduct of firms of solicitors.

    Bartletts Solicitors have been protecting and supporting clients for 150 years and enjoy a reputation nationwide for trusted legal advice. We are specialists in handling compensation claims on behalf clients who have been injured at restaurants through no fault of their own. Call us today on 0800 158 2454 for a free consultation regarding your case or to begin a claim. You can also contact us for free legal advice via our new Live Chat function.



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    • Restaurant Accident
    • Bar and Pub Accident


      • Recent Case Studies

    • Customer Injured After Slipping On Fire Escape Stairs
      Mr Prior was visiting a city centre bar and restaurant with a group of friends when he slipped and fell down the stairs of a fire escape. At the time of the accident, the stairs were soaked from drinks spilled by revellers at an 21st birthday party taking place in the bar.

    • Client Compensated After Losing Footing On Wheelchair Ramp
      Mr Khan was pushing his baby daughter in a pushchair up the disabled access wheelchair ramp at the entrance to a restaurant that he was visiting with his family. As he was pushing the pram up the ramp, he lost his footing and slipped, injuring himself.

    • Unsafe Patio Area At Restaurant Causes An Accident
      Ms Maclean was enjoying an outdoor lunch at a riverside bar and restaurant with some friends. They were seated in the wooden patio area overlooking the river. As Ms Mclean returned from the toilets, one of the wooden planks snapped under her.

    • Chef Spills Scalding Soup On Waiter Causing Burns
      Mr Baron worked at weekends as a waiter in a bar & restaurant, serving food and beverages to customers. While in the kitchen, the cook was handing a bowl of hot soup to Mr Baron, when he dropped it, with the soup spilling onto Mr Baron’s arms.