We are personal injury solicitors specialising in claiming compensation for clients injured through no fault of their own. Catherine Smith has experience with all types of claims, and introduces our services in this short video.

Read more about hotel compensation below, or use our free legal advice service opposite to ask us can I claim hotel compensation for my personal injury?

Compensation For Hotel Accidents & Injuries

Hotels owe a duty of care to their visitors, and may be sued for negligence if a guest or employee is injured on the premises through on fault of their own. All public establishments are bound by the Occupiers Liability Act 1957 to take all reasonable measures to prevent injuries among lawful visitors to their premises. Where they breach this duty, they may be liable to pay compensation to an injured party under the terms of the public liability insurance policy which they are legally obliged to hold.

Slips, Trips & Falls At Hotels

Guests may slip, trip and fall on a hotel’s premises, with common causes including:

Slippery floors in recently cleaned toilets and public areas lacking warning signs

Spilled food and drinks in hotel restaurants and bars not cleaned up promptly

Poor lighting in corridors, stairwells and outdoor areas

Poor maintenance of carpeting and fixtures (e.g. banisters, bathroom rails)

Hazards in hotel car park (e.g. ice, pot holes, discarded litter)

Defective furniture collapses (e.g dining room chairs, bar stools)

Accidents in and around hotel swimming pools, spas and gyms

All these dangers are usually the result of poor maintenance routines, and systems of cleaning, inspection and supervision. Hotel guests may be burned in the bathroom by faulty taps or exposed heating pipes. Electrical appliances provided in rooms can cause electric shocks and burns if they are defective, while a leaking radiator may emit dangerous levels of carbon monoxide.

Read Case Study: Guest Awarded Compensation For Slipping On Hotel Stairs

Food Poisoning & Hygiene Issues At Hotels

Infections and illnesses can spread very quickly at hotels, where people are in close contact with one another. Kitchens and guest bedrooms must be kept in a sanitary state, and again, the efficiency of the hotel’s system of work is essential in minimising the risk of unsanitary conditions causing illness. In recent years a number of problems have been recorded at UK hotels related to sanitation and hygiene, including:

E. Coli and Salmonella disease outbreaks

Norovirus outbreaks and related gastro-intestinal illnesses

Mass food poisoning from hotel buffet food

Guests suffering hundreds of bed bug bites

Scabies infestations from dirty hotel linen

Provided your claim relates to an injury or illness at a hotel that has taken place in the last three years, Bartletts offer free legal advice and no win no fee solicitors for hotel compensation claims. You are assured of keeping 100% of any compensation awarded, with no deductions. In the event that your compensation claim is successful, our fees are paid by the losing party to the claim. Apart from financial compensation for pain and suffering, you can also claim for loss of earnings, the cost of medical treatment and medication, travel expenses and the cost of personal care you may require while recovering from an injury or illness.

The vast majority of the claims we take on are successful, and where they are not we will charge you nothing. If you win your case the hotel's proprietors and their insurance company will pay all of your legal fees, and if you lose you will not pay a penny. You therefore face no cost or risk when bringing a compensation claim. Using a Solicitor is different to using a Claims Management Company because you are protected by the rules of the Solicitors Regulation Authority which govern firms of solicitors.

Bartletts have been protecting and supporting clients for 150 years and enjoy a reputation nationwide for trusted legal advice. We are specialists solicitors for hotel accident compensation claims having successfully represented both injured customers and employees. We promise you the best solicitors for claiming against a hotel or claiming against a guesthouse. Call us today on 0800 158 2454 for a free consultation regarding your case or to begin a claim. You can also contact us for free legal advice via our new Live Chat function.

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