We are solicitors that obtain compensation for hotel staff and guests. Catherine Smith introduces our no win no fee service in this short video.

Read about a guest who was injured after slipping on stone stairs at a hotel below or use our free legal advice service opposite to ask us can I claim compensation for injuring myself on a hotel staircase?


Guest Awarded Compensation For Slipping On Hotel Stairs

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Case Study - Ms Burton


Ms Burton was staying at a hotel in the UK when she injured herself after slipping and falling down stone steps in the hotel that led down to the health spa facilities on the basement floor. She damaged muscles in her neck, shoulder and back in the fall, and an ambulance was called to take her to hospital, where she was kept in overnight for observation. Ms Burton’s husband was with her, and filed an accident report with the hotel, stating that the stone steps had been recently cleaned, and not dried properly prior to his wife falling down them. Ms Burton suffered upper body pain and weakness for weeks following her fall, and her much-anticipated holiday was obviously ruined.

Our Legal Advice


Ms Burton got in touch with Bartletts Solicitors, and we agreed to represent her on a no win no fee basis in bringing a compensation claim against the hotel’s owners. We wrote to them, pointing out that the stone steps should have been clean and dry before the health spa admitted guests on the day in question. Under the Occupiers Liability Act 1957, the hotel had a responsibility to provide safe premises for its guests. In this case the negligence of the hotel’s cleaning staff, and by extension its owners, had directly caused Ms Burton’s injuries, and she was therefore entitled to compensation. The hotel and its insurers admitted liability for the accident, and Ms Burton received £3,000 for her injuries, as well as loss of enjoyment of her holiday.

Find Out More About: Claiming Compensation For Hotel Accidents

Bartletts Solicitors are specialists in hotel accident compensation claims. You can claim damages for pain and suffering, as well as any expenses related to your injury, including the cost of medical treatment. We work on a no win no fee basis meaning if you win your case you keep 100% of damages awarded, and if you lose you do not pay a penny.



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  • Hotel Accident
  • Bed Bugs at Hotels


    • Recent Case Studies

  • Guest Awarded Compensation For Slipping On Hotel Stairs
    Ms Burton was staying at a hotel in the UK when she injured herself after slipping and falling down stone steps in the hotel that led down to the health spa facilities on the basement floor, damaging muscles in her neck, shoulder and back in the fall.

  • Guest Sues Hotel After Slipping On Spilled Juice In Dining Area
    Ms Bertrand was having breakfast in her hotel’s dining area, when she slipped and fell on some orange juice that had been spilled by another guest. Ms Bertrand sprained her ankle in the fall, as well as tearing ligaments in her knee.

  • Family Sues Hotel For Food Poisoning
    The Jones family were staying at a city centre hotel in London late last year, when they all fell victim of food poisoning after eating a buffet lunch in the hotel restaurant. It was an unusually warm day and the air conditioning was not functioning in the dining area.